You may also want to review our Conditions of Sale before ordering.

General
Product images on this website are for illustrative purposes only. Standard Cage hinge locations may vary.

Quotes are valid for 30 days unless stated otherwise. We reserve the right to cancel or refuse any order. Prices and specifications are subject to change without notification.

Age of consent
By purchasing products from puppycages.co.uk you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, puppycages.co.uk is not obliged to accept your order.

Disclaimer
All goods sold through this site are sold as ‘novelty goods.’ The vendor, Gross Hurst & Co, trading as puppycages.co.uk, cannot be held responsible for any improper use.
Goods or packaging of goods may differ slightly to those displayed on the website.
Gross Hurst & Co, trading as puppycages.co.uk, cannot be held responsible for errors or interruption on the website.

Batteries
Where possible, batteries are supplied for purchases that require batteries.
Batteries will be supplied where available and at our sole discretion.

Contract Formation
Orders placed are subject to acceptance and availability. puppycages.co.uk may choose at any time to cancel your order.
No contract will officially exist between yourself and puppycages.co.uk until your parcel has been dispatched. Where goods are to be manufactured to the customer’s specification, the contract will exist on written acceptance of the quotation.

Payment
All goods must be paid for in advance, in full; we do not offer any form of credit facility. Items will not be dispatched until cleared funds have been received.

Your credit card is charged in the name of 'Gross Hurst' or 'Gross Hurst & Co.'.

Delivery
From time to time free delivery may be offered and where offered this service, unless otherwise stated, will be for Mainland UK addresses only. Free delivery offers always exclude cages and related items.

Shipping costs for re-delivery are the responsibility of the customer.

All items are sent Recorded Delivery and therefore someone must be present at the delivery address to accept the delivery. If delivery is not possible and the item(s) is returned to us then: (a) if the customer requests re-delivery then payment of the re-delivery charge will be due before the item is re-sent or (b) the customer can request a refund less delivery costs (where applicable).
Batteries will be supplied where available and at our sole discretion.

Faulty goods
Faulty goods should be reported to puppycages.co.uk ASAP BEFORE they are returned. We do give you 30 days to inform us for a full refund or exchange. When contacting puppycages.co.uk please give a full description of the fault, including your name and the order/invoice number.

Cancellations
You have the right to cancel the order at any time up to 7 working days starting the day after delivery. No questions asked.

If we have already dispatched your order, a full refund will be given minus any shipping costs on the return of the goods. If goods have been dispatched by courier and you fail to pick the parcel up and it is returned to us and you then cancel your order additional charges will be incurred by us from our courier firm so these will be deducted from your refund.

If you received free shipping then the actual shipping cost will not be refunded on the return of the goods.

If you cancel your order before we have dispatched your goods then a full refund will be given.

Refunds
A refund cannot be issued until puppycages.co.uk receive the goods in question.

How to return an item
If you are returning an unwanted item please make sure you wrap the item securely. Ensure that you also enclose the packing slip included with your delivery.

We recommend that you send goods by recorded delivery, as we cannot be held responsible for any loss of parcel on the way back to us.

Postage costs of unwanted goods are down to the customer.

Returns Policy detailed Here. This returns policy does not affect your statutory rights.

Acceptance of terms and conditions
Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.

The following pages also contain information and policy for puppycages.co.uk:

Standard Terms and Conditions of Sale.