BEFORE PLACING AN ORDER
Definitions
“We” and “Us” meaning 
& Co, trading as puppycages.co.uk
General
Product images on this website are for illustrative purposes only. Standard Cage hinge locations may vary.
Quotes are valid for 30 days unless stated otherwise. We reserve the right to cancel or refuse any order. Prices and specifications are subject to change without notification.
Age of consent
By purchasing products from us, you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, we are not obliged to accept your order.
Disclaimer
All goods sold through this site are sold as ‘novelty goods.’ we cannot be held responsible for any improper use.
Goods or packaging of goods may differ slightly to those displayed on the website.
We cannot be held responsible for errors or interruption on the website.
Acceptance of terms and conditions
Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.
Delivery
From time to time free delivery may be offered and where offered, this service, unless otherwise stated, will be for Mainland UK addresses only. Free delivery offers always exclude cages and related items.
Shipping costs for re-delivery are the responsibility of the customer.
All items are sent Recorded Delivery and therefore someone must be present at the delivery address to accept the delivery. If delivery is not possible and the item(s) is returned to us then: (a) if the customer requests re-delivery then payment of the re-delivery charge will be due before the item is re-sent or (b) the customer can request a refund less delivery costs (where applicable).
Batteries will be supplied where available and at our sole discretion.
Product Availability
We will make every reasonable effort to deliver the products you have ordered within 2-5 working days of the date of your order. The delivery times given are approximate and delays can sometimes occur due to Royal Mail postal difficulties. You will become the owner of the products you have ordered when the products have been delivered to you.
Price and Postage
Prices shown on this site include VAT, where and to the extent that VAT is required to be applied to the product under UK VAT law. Delivery charges are extra.
CONFIRMING THE ORDER
In placing an order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them. Please note that all orders are made subject to our Standard Terms and Conditions of Supply. After you have confirmed your order we will send an email to you summarising each order you have placed.
Contract
No contract will subsist between you and us for the sale of products by us to you until your credit/debit card has been charged and you have received and signed for your goods. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.
Address
In some instances we may decline to deliver parcels to POB addresses or other addresses. We will contact you if we consider the address to be a problem.
Payment
All goods must be paid for in advance, in full; we do not offer any form of credit facility.
Items will not be dispatched until cleared funds have been received.
Your credit card is charged in the name of ''
All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
Batteries
Where possible, batteries are supplied for purchases that require batteries.
Batteries will be supplied where available and at our sole discretion.
ONCE AN ORDER HAS BEEN PLACED
Your Cancellation Rights
It is advisable that you cancel any unwanted orders by contacting us directly on 0845 643 1389 before they are invoiced and dispatched. Requests for cancellations sent via email may not be actioned for 48 hours in busy periods, which may result in the order being dispatched.
You have NO right to cancel your order in accordance with this condition if the products you have ordered are: Video or DVD recordings or personal items if the holographic seal and/or shrink-wrap has been unsealed by you or Periodical(s) or magazine(s) opened.
You may cancel your order before the delivery or within seven days after the date of delivery by contacting us either by email at shop@puppycages.co.uk or by telephoning 0845 643 1389 quoting your order number.
We will refund you the cost of your unwanted products minus any return postage.
If you cancel your order within seven working days after the date of delivery, you must return the unwanted products to us unused and in their original packaging at your risk and at your cost within 14 days of your order.
If goods have been dispatched by courier and you fail to pick the parcel up and it is returned to us and you then cancel your order additional charges will be incurred by us from our courier firm so these will be deducted from your refund.
If you received free shipping then the actual shipping cost will not be refunded on the return of the goods.
Provided you return the unwanted products unused and in the original packaging within 14 days of your order, we will credit your payment card with the cost of the unwanted product within thirty days of the date of cancellation.
Return of Faulty, Incorrect or Sub-Standard Products
If the products you receive are faulty, incorrect or damaged in transit to you, we will replace them, you must notify us by phone or e-mail within 7 days of delivery. When contacting puppycages.co.uk please give a full description of the fault, including your name and the order/invoice number.
Pricing Increases
We reserve the right to increase prices without prior notification.
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order.
If we are unable to contact you or we receive no reply from you, we will cancel your order. If your order is cancelled and you have already paid for the products you will receive a full refund.
UPON RECEIPT OF AN ORDER
Seller Liability
We do not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within two working days of delivery. In such circumstances the seller’s liability shall be restricted to making good the shortfall.
Making Returns
Returns by post are made at your risk. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
Refunds will be credited to your payment card. Refunds will not be paid in cash. We do not accept liability for any returns that get lost in the post.
If you are returning an unwanted item please make sure you wrap the item securely. Ensure that you also enclose the packing slip included with your delivery.
Postage costs of unwanted goods are down to the customer.
Returns Policy detailed Here. This returns policy does not affect your statutory rights.
HEATH DISCLAIMER AND DESIGNATION OF PRODUCTS
This Website provides Adult Novelty products for sale over the Internet and is intended only to offer users a choice to purchase such items. We are not a medical, Sexual or Social advice organisation and our staff cannot give formal advice or suggestions on use of our products. Such choices remain at the complete judgement and discretion of the purchaser and all products are sold on this basis.
Nothing contained in this Website should be construed advice or diagnosis. The information presented by us should not be interpreted as a substitute for specialist consultation or advice.
You are urged and advised to seek medical advice if you intend to use any product we sell. This Website is intended for use only by consenting adult individuals. The Website is not intended for use by minors, or individuals with any type of health condition or moral issues. All individuals are specifically advised to seek professional medical advice prior to initiating any form of product use.