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Privacy Policy are committed to protecting your privacy and we keep to the data-protection laws that apply in the United Kingdom. This privacy policy in conjunction with our cookie policy, explains how we use any information we collect about you and forms part of our terms of business.

This privacy policy applies to personal information about:

  • visitors to our website;
  • customers who purchase goods or services or create an account with us.

What is personal information?

Personal information is any information relating a person who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors which are specific to their identity.

Personal information may include ‘special category data’ relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health, and criminal records and allegations.

We  have no need or use of special category data and therefore do not collect it about visitors to our website or our customers or suppliers unless criminal activity is suspected, such as fraudulent claims or stolen payment card details. In such cases we will record details of the suspected criminal activity and may take appropriate action which will include refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.

The personal information we collect about you, and how we use it

You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs details of your operating system, browser software, IP (Internet Protocol) address and URL (Uniform Resource Locator) requested, including the date and time of your visit.

We use cookies to analyse how visitors use our site, and to provide some of the functions of the website – see our Cookie Policy for more information.

You may choose to provide your contact details (for example. your name, address, business, job title, email address, phone number and location) if you:

    • sign up to a mailing list;
    • submit a query or ask for a quote or other information;
    • ask us to contact you;
    • create an account or log in to a secure area; or
    • enter a competition or promotional feature

If you buy products or services from us, we may use your personal information to:

    • respond to your enquiries;
    • contact you to ask for your views on our products and services;
    • provide tailored communications;
    • keep you informed about the products and services we offer;
    • process your order and to follow up on orders that are not completed;
    • manage your account, including carrying out identity checks where relevant;
    • manage your credit account (if this applies) including carrying out credit checks;
    • use your trade category and purchase history to manage our prices and offers;
    • carry out market research and analyse statistics;
    • track activity on our site and to provide a more personalised online experience;
    • link with social media sites and services, for example, for advertising purposes;
    • tell you about important changes or developments to our site or services;
    • manage deliveries, returns and refunds;
    • manage any issues relating to a fault or damage caused by a product;
    • deal with enquiries and complaints;
    • manage claims and for insurance purposes;
    • help with general record keeping.

Access & Correction - Managing your Personal Information

If you have an account on our website then you can check and ammend the information you have provided by visiting the 'My Account' section of the website.

In line with your General Data Protection Rights, we have also provided you with self service tools to help manage your data; These tools can be accessed on the GDRP Tools page.

Marketing communications and keeping you informed

If you have ever bought or enquired about our products or services and if you agree, we may use the information we collect to let you know about other products and services you may be interested in. We may also use this information to keep you up to date about promotional offers and what is coming soon.

If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order.

We review the products and services you buy and we also analyse your use of our website and the searches you make. We use this information to tailor the marketing you receive from us so it is as relevant as possible.

You can opt out of receiving marketing communications from us at any time. You can unsubscribe from emails by simply entering your email address at our Newsletter Unsubscribe page. You can also opt out of email marketing via the ‘My account’ section of your online account.

See Your Rights for more details.

Call Recording

We may record or monitor some phone calls:

    • for training and quality control purposes;
    • so we have evidence of conversations; or
    • to help prevent or to detect crime (for example, fraudulent claims).

Legal reasons for processing your information

Some of the information we collect is provided by you voluntarily (and therefore with your permission), for example when you sign up to join a mailing list or make a query.

If you buy products from us, most of the information we collect is necessary so that we can fulfil the contract between us.

The rest of the information we collect is for our legitimate business purposes, which include to:

    • keep in touch with current, past and potential customers;
    • provide online account management and related services;
    • gain an understanding of how our customers interact with us so we can provide the most relevant products and services;
    • monitor the use of our website and improve its facilities;
    • identify suspected criminal activity and take appropriate action;
    • manage our supply chain and our relationship with our suppliers;
    • protect and defend our rights.

When we collect personal information from you, we will tell you whether you have to provide the information (mandatory information), or whether you can choose not to provide it (voluntary information). On the website we use asterisks to mark mandatory information.

How long will we keep your information for

We will keep your personal information for as long as we need to for the legitimate business purposes described above.

If you are a visitor to the website, we will keep your information for a limited period to respond to your query, provide you with the information you need or send you updates on our products and services, for as long as you indicate that you are happy for us to do so.

For all purchases we, normally keep records of the transaction for six years. This is for accounting and tax purposes and to manage any issues relating to a fault or damage caused by a product.

We make keep your information for longer than this if there are valid legal reason for us to do so, for example if we must do so by law or under a court order, or if we need the information to defend or pursue legal claims.

Working with service providers

In order to provide our services we need the assitance of other service providers such as those to run our website and IT systems, to help us manage accounts, carry out credit checks and to help prevent fraud, postal and email marketing campaigns and to provide postage/shipping services.

We will only give these companies with the information they need to deliver the service we have asked them to provide and they must not use that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which mean the service provider must protect the information and keep it secure. See also Transferring information to other countries below.

Other people and organisations we may share the information with

We may share your personal information with the following third parties for the purposes described above:

    • Tax, customs and excise authorities
    • Regulators, courts and the police
    • Fraud-screening agencies
    • Central and local government
    • Insurance companies
    • Other professional advisors

We may also share your personal information if we believe this necessary to enforce or apply our terms and conditions or to protect and defend our rights, property or the safety of our customers and other users of the website.

We may reveal and/or transfer your personal information to others in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.

Transferring information outside the EEA

We do not have need to transfer your data outside of the EEA

How we protect your information

We must protect the information you provide to us. We use appropriate measures to protect the information that you give to us through our website and the information we collect and store about our customers.

All of the forms which gather or display personal information on our site are protected by a mechanism called SSL (Secure Socket Layer). This is a standard technology which provides a secure connection between internet browsers and websites, allowing you to transmit private data online. Firewalls are used to block unauthorised access to our servers, which are themselves based in a secure location. Within our organisation, we restrict access to personal information. Only employees who need the information to do their jobs have access to it.

Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of information you submit via our website. However, once we have received your information, we will take appropriate technical and organisational measures to protect your personal information against loss, theft and unauthorised use, access or modification.

If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.

Links to other websites

Links may be provided on our website to other websites that we do not manage. If you use these links, you will leave our website. We are not responsible for the contents of any third party website, and those websites will have their own privacy policies which you should read carefully.

Changes to our privacy policy

We regularly review our privacy policy and if we make any changes to it we will post those changes on this page so that you are always aware of what information we collect and how we use it. This policy was last updated in September 2019.